Terms of service
OVERVIEW
Welcome to Nariyal Nariyal & Co. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website, creating an account, or placing an order with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.
This website is operated by Nariyal Nariyal & Co. Throughout the website, the terms "we", "us", and "our" refer to Nariyal Nariyal & Co. We provide food products and related services through our online store and associated platforms. By accessing our website or purchasing from us, you engage in our Service and agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
ELIGIBILITY
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in compliance with all applicable laws and regulations.
PRODUCT INFORMATION
We strive to ensure that all product descriptions, ingredient information, nutritional details, pricing, and images displayed on our website are accurate. However, due to natural ingredient variations, batch-to-batch production differences, packaging updates, and differences in device displays, the actual product may vary slightly from the images and descriptions shown on the website. Such variations shall not be considered defects.
We reserve the right to modify product descriptions, pricing, packaging, availability, or specifications at any time without prior notice.
FOOD SAFETY AND STORAGE RESPONSIBILITY
Our products are prepared, packaged, and shipped following reasonable quality and food safety standards.
Once a product has been delivered, customers are responsible for storing and handling it according to the instructions provided on the packaging. Nariyal Nariyal & Co. shall not be responsible for any deterioration in product quality resulting from improper storage, mishandling, delayed consumption, or consumption after the stated expiry or best-before date.
Customers are advised to carefully review ingredient information before consumption. Individuals with allergies, dietary restrictions, medical conditions, or sensitivities should exercise appropriate caution and consult a qualified healthcare professional if necessary.
ORDERS AND ACCEPTANCE
All orders placed through our website are subject to acceptance, verification, and availability.
We reserve the right to refuse, cancel, limit, or modify any order at our sole discretion. This may occur due to product unavailability, pricing inaccuracies, suspected fraudulent activity, incorrect customer information, abuse of promotional offers, suspected reseller activity, or any other legitimate business reason.
If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Return & Refund Policy.
PRICING AND PAYMENTS
All prices displayed on our website are listed in Indian Rupees (INR) and are subject to change without prior notice.
While we make every effort to ensure accurate pricing, errors may occasionally occur. We reserve the right to correct pricing errors, typographical mistakes, technical inaccuracies, or system-related issues at any time, including after an order has been placed.
In such circumstances, we may cancel the affected order and issue an appropriate refund. Payments are processed through trusted third-party payment providers, and we do not store complete payment card information on our servers.
SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy.
Delivery timelines displayed on our website are estimates only and should not be considered guaranteed delivery commitments. Delays may occur due to courier operations, adverse weather conditions, transportation disruptions, public holidays, government restrictions, or other circumstances beyond our reasonable control.
Nariyal Nariyal & Co. shall not be liable for losses, damages, or expenses arising from such delays.
CASH ON DELIVERY (COD)
Cash on Delivery (COD) may be available for selected locations and order values.
We reserve the right to restrict, suspend, or refuse COD services for specific customers, products, locations, or orders. Repeated order refusals, failed delivery attempts, abuse of COD services, or excessive Return-to-Origin (RTO) incidents may result in future restrictions or refusal of service.
RETURNS, REFUNDS, AND REPLACEMENTS
All returns, refunds, replacements, cancellations, and quality-related claims are governed by our Return & Refund Policy.
By placing an order, you acknowledge and agree to the terms outlined in that policy.
INTELLECTUAL PROPERTY
All content available on this website, including but not limited to logos, trademarks, product names, photographs, graphics, packaging designs, branding materials, text, website layouts, and other content, is the property of Nariyal Nariyal & Co. or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, republished, transmitted, or otherwise used without prior written permission.
USER CONDUCT
You agree not to use this website for any unlawful purpose, attempt to gain unauthorized access to our systems, interfere with the operation or security of the website, distribute malicious software, provide false or misleading information, or engage in activities that may harm our business, customers, employees, or reputation.
We reserve the right to restrict or terminate access to users found to be violating these Terms.
REVIEWS AND USER CONTENT
If you submit reviews, comments, feedback, suggestions, photographs, videos, testimonials, or other content, you grant Nariyal Nariyal & Co. a non-exclusive, royalty-free, perpetual, worldwide right to use, reproduce, modify, publish, display, and distribute such content for business, promotional, and marketing purposes.
We reserve the right to remove content that is unlawful, misleading, defamatory, abusive, offensive, fraudulent, or otherwise inappropriate.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Nariyal Nariyal & Co., its owners, employees, affiliates, suppliers, service providers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
In any event, our total liability relating to any order or claim shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Nariyal Nariyal & Co., its owners, employees, affiliates, partners, and service providers from and against any claims, liabilities, damages, losses, costs, expenses, or demands arising from your violation of these Terms, misuse of the website, or infringement of any rights of another person or entity.
PRIVACY
Your use of our website is also governed by our Privacy Policy.
By using our website and services, you consent to the collection, use, storage, and processing of information as described in that policy.
FORCE MAJEURE
Nariyal Nariyal & Co. shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, pandemics, strikes, transportation disruptions, governmental actions, internet outages, power failures, courier service interruptions, or other unforeseen events.
GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms, our products, services, or website shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India.
CHANGES TO THESE TERMS
We reserve the right to update, modify, or replace any portion of these Terms at any time by posting revised versions on our website.
Continued use of our website following any such changes constitutes acceptance of the updated Terms.
CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us at:
Nariyal Nariyal & Co.
Email: sos@nariyalnariyalandco.shop
Thank you for choosing Nariyal Nariyal & Co. We appreciate your trust and look forward to serving you.